RITÜL OUTDOOR

‌Effective Date: July 20, 2026‌

Welcome to the official website of RITÜL OUTDOOR COMPANY LTD., located at www.rituloutdoor.com. These Terms of Service set out the legally binding rules, rights and obligations that govern your access to, browsing of, and transactions on our platform, where our brand promise of Tiny Gear, Big Joy runs through every corner of our service. As a Canada-based outdoor lifestyle brand that supplies compact, tough little helpers tailored for spontaneous weekend adventures under the open sky, we have designed these terms to create a fair, transparent and secure environment for every outdoor enthusiast who visits our site to look for their perfect no-bulk sidekick for hikes, camps and spontaneous outdoor stops. By accessing, registering an account, browsing product listings, placing an order or using any features of our website, you confirm that you have fully read, understood and agreed to be bound by all the provisions laid out in these Terms of Service, as well as all related supplementary policies including our Privacy Policy, Refund and Returns Policy and Shipping Policy published on our site. If you do not agree with any part of these terms, please do not proceed to use any services provided on www.rituloutdoor.com.

1. Eligibility to Use Our Services

When you create an account or make a purchase on our website, you confirm that you are at least 18 years of age, or have reached the age of majority in your jurisdiction of residence, and have full legal capacity to enter into a binding contract under applicable Canadian laws. If you are under the age of majority, you may only use our services under the supervision and with the explicit consent of a parent or legal guardian, who will be held fully responsible for all your activities on our website. We do not permit users with previously suspended or terminated accounts on our platform to access our services again without our prior written approval. Any attempt to register multiple fake accounts, impersonate other persons or entities, or misrepresent your identity will result in immediate account restriction, and we reserve the right to refuse any of your current or future order requests under such circumstances. All services on our website are intended for personal, non-commercial use by end consumers of outdoor products. You are not authorized to resell, redistribute or use our purchased products for large-scale commercial operations without obtaining a formal wholesale cooperation agreement signed by our authorized representative of RITÜL OUTDOOR COMPANY LTD. in advance.

2. Account Registration and Security

When you sign up for a user account on our website, you are required to provide accurate, complete and up-to-date information including your valid email address, full name and other necessary contact details. It is your sole responsibility to update your account information in time if any of your personal details change later, to ensure we can reach you promptly when processing your orders, sending you shipping notifications or resolving any after-sales issues related to your purchased outdoor gear. You will set a unique, secure password for your account, and you are fully responsible for keeping this password confidential, as well as for all activities, transactions and operations that occur under your account, whether these operations are authorized by you or not. If you detect any unauthorized access to your account, password leakage, or any other security breach related to your account status, you agree to notify us immediately through our official contact channels, so we can take urgent measures to lock your account and prevent potential property loss for you. We will not be liable for any loss or damage arising from your failure to fulfill your obligations to maintain the security of your account, and we reserve the right to permanently disable any account that shows abnormal login behaviors or violates these Terms of Service at any time without prior notice.

3. Product Information, Pricing and Promotions

All product listings published on www.rituloutdoor.com, including our lightweight, BPA-free foldable cups, New arrivals series and Hot Outdoor Gems collections, are described as accurately as possible to help you make informed purchase decisions. We make every effort to display the colors, textures, sizes and functional features of our products correctly on our website, but due to differences in individual device screen display settings, we cannot 100% guarantee that the actual product you receive will perfectly match every detail shown on your screen. All the prices listed on our website are denominated in Canadian Dollars (CAD), and all displayed prices do not include applicable sales taxes, customs duties (for cross-border orders outside Canada) and shipping fees, which will be calculated and added separately to your total order amount during the final checkout process. We carry out regular promotional activities including our End of season sale with limited-time exclusive discounts, and all promotion rules, validity periods, eligible product ranges and usage restrictions for coupon codes will be clearly stated on the corresponding promotion page. We reserve the right to modify the product pricing, adjust or terminate ongoing promotion activities at any time without prior notice, but all the adjustments will not affect the orders that you have successfully confirmed and paid for before the adjustment takes effect. We strictly prohibit any behavior of using malicious scripts, crawler tools or other unauthorized technical means to grab discounted products in bulk, or using fake coupon codes obtained through fraudulent methods, and we have the right to cancel any such abnormal orders immediately once we detect the violation.

4. Order Placement and Payment Terms

After you select your desired mini outdoor gear, add it to your cart, and complete the checkout process, you will receive an automatic order confirmation email sent to your registered email address, which contains the full details of your order. This automatic email only acknowledges that our system has successfully received your order request, and it does not represent the formal acceptance of your order by RITÜL OUTDOOR COMPANY LTD. Our customer and order management team will conduct a verification process for each submitted order within 1 to 2 business days. We formally accept your order and form a binding sales contract between you and us only after we complete the verification, confirm that the ordered products are in stock, your payment has been fully cleared, and we send you a formal order acceptance notification email to inform you that your order has entered the product preparation stage. We support multiple secure payment methods on our website, and all payment transactions are processed through encrypted, PCI-compliant third-party payment service providers. We do not store your full credit card information, bank account details or other sensitive payment data on our own servers to ensure the maximum security of your financial information. You agree that all the information you provide during the payment process is true, accurate and complete, and you have the full legal right to use the selected payment method to complete the transaction. We reserve the right to cancel any order at our sole discretion under the following circumstances: the ordered product is out of stock due to unforeseen inventory fluctuations, there are obvious errors in the product pricing or description displayed on our website caused by system bugs, our anti-fraud system determines that the order has high security risks, or you have a history of violating our Terms of Service before. If we cancel your paid order, we will issue a full refund to your original payment method within 7 to 10 business days, and send you a detailed notification explaining the reason for the order cancellation.

5. Intellectual Property Rights

All the content published on www.rituloutdoor.com, including but not limited to the brand name RITÜL OUTDOOR, our registered trademarks Tiny Gear, Big Joy, all original product photos, videos, text descriptions, website interface designs, page layout structures, logos, icons, software codes and other related materials, are the exclusive intellectual property of RITÜL OUTDOOR COMPANY LTD., or we have obtained full legal authorization from the corresponding rights holders to use these materials on our platform. All these content are protected by Canadian copyright laws, trademark laws, international intellectual property treaties and other applicable laws around the world. Without obtaining our prior explicit written permission, you are not allowed to copy, modify, distribute, publicly display, republish, download, transmit, scrape for commercial use, or create derivative works based on any of the content on our website. You may not frame any part of our website onto another external third-party platform, or embed our product listings into other e-commerce sites for resale without our formal authorization. Any unauthorized use of our intellectual property content constitutes a serious violation of these Terms of Service, and we reserve the right to pursue full legal remedies against the violating party, including claiming for all economic losses, legal fees, and issuing a formal notification to demand the immediate cessation of the infringing behavior.

6. Prohibited Uses of Our Website

When you access and use our website services, you agree that you will not conduct any of the following prohibited activities:

• Violating any applicable local, provincial, national or international laws, regulations, ordinances or court orders;
• Infringing upon the legal rights of other third parties, including but not limited to intellectual property rights, privacy rights, portrait rights and other legitimate interests;
• Uploading, transmitting or publishing any malicious software, computer virus, harmful code that may damage the normal operation of our website system, or steal the data of other users on our platform;
• Carrying out any unauthorized data crawling, scanning, probing, or attacking our website server, trying to break through our system security protection measures, or interfering with the normal operation of our website;
• Publishing false, defamatory, obscene, violent, harassing, harmful content on our product review section, comment area or other interactive parts of our website, or impersonating our official customer service staff to send false information to other users;
• Submitting fake order requests, making fraudulent payment claims, abusing our return and refund policy by submitting a large number of malicious no-return refund requests, or other behaviors that disrupt the normal transaction order of our platform;
• Using our website for any commercial advertising, solicitation, or sending a large number of unsolicited spam emails or messages to other registered users of our platform.

Once we confirm that you have conducted any of the above prohibited activities, we have the right to take appropriate disciplinary measures at our sole discretion, including but not limited to issuing a formal warning to you, temporarily restricting your access to some functions of our website, permanently terminating your account, and reporting the relevant situation to the local law enforcement authorities if the violation causes serious losses to our company.

7. Third-Party Links and Services

Our website may contain links that direct you to third-party external platforms, including but not limited to social media sharing pages, official pages of our authorized logistics partners, and links to the websites of our payment service providers. These third-party platforms are not operated, controlled or managed by RITÜL OUTDOOR COMPANY LTD., and we do not assume any responsibility for the content, privacy policy, terms of service, security performance and any other operations of these third-party websites. When you click and access these external third-party links, you will be subject to the respective rules and policies of those platforms, and all your interactions with these third parties are entirely at your own risk. We recommend that you carefully read the terms of service and privacy policy of the corresponding third-party website before you continue to use their services, to ensure you fully understand their rights and obligations. We will not be liable for any direct or indirect loss, property damage or personal injury caused by your use of third-party services linked from our website.

8. Disclaimers of Warranties

Our website and all the services and products provided on the platform are supplied on an “as is” and “as available” basis, to the maximum extent permitted by applicable Canadian laws. RITÜL OUTDOOR COMPANY LTD. makes no express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. We do not guarantee that our website will operate uninterrupted, 100% error-free at all times, or that our website server is completely free of computer viruses or other harmful components. We will make every effort to ensure the stability of our platform operation, but we cannot be responsible for any temporary service interruption caused by system maintenance, network failure beyond our control, force majeure events or other situations that are out of our reasonable control. This disclaimer of warranties applies to the fullest extent permitted by law, and nothing in these terms will affect the mandatory consumer rights protection provisions that cannot be excluded under the applicable consumer protection laws in your jurisdiction of residence.

9. Limitation of Liability

Under no circumstances will RITÜL OUTDOOR COMPANY LTD., our directors, employees, operating partners or authorized representatives be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our website services or the purchased products from our platform, including but not limited to loss of profits, loss of business opportunities, data loss, the cost of replacing corresponding services and products, even if we have been advised of the possibility of such damages in advance. The total aggregate liability of our company to you for any and all claims arising from the use of our platform and services will not exceed the total order amount that you have actually paid to us for the specific order that triggers the liability claim. This limitation of liability will apply regardless of the basis of the claim, whether it is based on contract breach, tort (including negligence), product liability or any other legal theories. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so part of the above limitation provisions may not apply to you when they conflict with the local mandatory legal provisions in your area.

10. Modification of Terms of Service

We reserve the right to update, revise or modify these Terms of Service at any time at our sole discretion, according to the adjustment of our business operation needs, the upgrade of our platform functions, or the change of relevant legal and regulatory requirements. When we make material changes to these terms, we will publish the revised version on this page of our website, mark the new effective date, and post a prominent notice on the homepage of www.rituloutdoor.com to remind all users to check the updated content. Your continued access to our website, browsing of product listings and placement of new orders after the new effective date of the revised Terms of Service will be regarded as your full acceptance of all modified provisions. If you do not agree with the revised terms, you should stop using our website services immediately, and we will arrange to close your registered user account upon your request.

11. Governing Law and Dispute Resolution

These Terms of Service and all the contractual relationships formed between you and RITÜL OUTDOOR COMPANY LTD. will be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms of Service, your use of our website services, or the products you purchased from our platform, will first be resolved through friendly negotiations between both parties. If the dispute cannot be resolved through amicable negotiation within 30 days, both parties agree that the exclusive jurisdiction for all related legal proceedings will be the competent courts located in Squamish, British Columbia, Canada.

12. Contact Information

If you have any questions, comments or concerns about any provisions laid out in these Terms of Service, you can contact our official management team through the following formal channels at any time:

• Company Name: RITÜL OUTDOOR COMPANY LTD.
• Official Website: www.rituloutdoor.com
• Contact Email: socoftly@rituloutdoor.com
• Physical Address: 1562 Eagle Run Dr, Squamish BC V0N 1H0, Canada
• Contact Phone: +(1) 604 8153022‌

Our team, which consists of a group of passionate local outdoor enthusiasts, will respond to your inquiry within 24 working days and provide you with clear, detailed explanations to resolve your doubts.