RITÜL OUTDOOR

‌Effective Date: July 20, 2026‌

This official Shipping Policy is issued by RITÜL OUTDOOR COMPANY LTD., applying to all orders placed through our official website www.rituloutdoor.com — the one-stop shop where you can grab your go-to tiny outdoor gear, every compact, tough little helper made to fuel your spontaneous weekend adventures under the open sky. As a team of local Canadian outdoor lovers based in Squamish, we know exactly how eager you are to get your new lightweight BPA-free foldable cup, Hot Outdoor Gems new arrivals and other no-bulk adventure sidekicks before your next planned hike, camp or spontaneous outdoor stop. All our shipping arrangements are designed to be transparent, reliable and tailored for local adventure enthusiasts across Canada, so you never have to wait longer than necessary to test out your new outdoor gear out on the trails.

1. Order Processing Timeline

Once you complete your checkout on our website, our in-house order management team will verify and process your purchase within 1 to 2 business days, excluding weekends and official Canadian public holidays. After we confirm your payment is fully cleared and your ordered items are in stock, we will prepare your package carefully at our local Squamish warehouse: every foldable cup will be checked to ensure no scratches or manufacturing defects, and all small outdoor accessories will be packed with protective materials to avoid damage during transit, paired with a quick little note of outdoor adventure tips for you. If you order items from our End of season sale section, the processing timeline will not be extended, and we will treat these sale orders with the same priority as regular full-price purchases. We will send you a confirmation email with your unique order number and estimated processing finish time right after you place your order, so you can stay updated on the progress easily.

2. Shipping Coverage & Delivery Options

We currently provide fast, affordable shipping services covering all provinces and territories across Canada, with three flexible options for you to choose from based on your adventure schedule needs:

• ‌Standard Free Shipping‌: For all orders with a total value over CAD 35, we offer completely free standard shipping. The estimated delivery window is 5 to 8 business days after the order leaves our warehouse, suitable for customers who do not have an urgent adventure coming up soon.
• ‌Expedited Shipping‌: You can select this paid service for CAD 7.99 at checkout, which will get your order delivered within 2 to 4 business days. This option is perfect if you are planning a weekend camping trip in the nearby area next week and need your new no-bulk outdoor gear in a short time.
• ‌Overnight Priority Shipping‌: For urgent last-minute adventure plans, you can pick our overnight priority shipping service for CAD 14.99, and your package will be delivered to your designated address on the next business day after it is dispatched, before 5 PM local time.
  Please note that for remote areas with limited delivery coverage across Canada, the estimated delivery time may be extended by 2 to 3 extra business days, and our customer support team will notify you proactively if your address falls into this category after you place the order.

3. Tracking & Delivery Updates

As soon as your package is dispatched from our Squamish warehouse, we will send you a follow-up email immediately containing the official shipping tracking number and a direct link to the courier’s tracking page. You can enter this tracking number on our website’s order status page at any time to check the real-time location of your package, no need to jump to third-party platforms separately. If the tracking information shows your package has been marked as delivered but you have not received it, please contact us within 3 business days so we can coordinate with the courier team immediately to locate your parcel. We will not be responsible for lost packages if you confirm the delivery with the courier and sign for the parcel, but we can assist you to submit an investigation claim with the delivery provider for full compensation.

4. Shipping Exception Arrangements

We have clear arrangements to handle unexpected situations that may happen during transit:

• If the courier damages your package during delivery and the purchased foldable cup or other outdoor accessories get dented, cracked or non-functional, please take clear photos of the outer damaged package and the broken items, then send these materials to our support email within 7 days of delivery confirmation, we will arrange a free re-shipment or full store credit for you right away.
• If you input an incorrect shipping address by mistake at checkout, please notify us to modify the address before your order is dispatched. Once the package has been sent out, changing the delivery address will generate extra handling fees charged by the courier, which will be covered by the customer.
• For extremely bad weather, public health emergencies or force majeure events that are out of our control, the delivery timeline may be delayed temporarily. We will send you timely notification of the delay and keep updating you on the latest estimated delivery date proactively, no hidden delay will happen without you being informed.

5. Contact for Shipping Inquiries

If you have any questions about our shipping rules, need to check your order processing progress, or require assistance with shipping exception handling, you can reach our dedicated support team through the official channels below at any time:

• Company Name: RITÜL OUTDOOR COMPANY LTD.
• Official Website: www.rituloutdoor.com
• Contact Email: socoftly@rituloutdoor.com
• Physical Address: 1562 Eagle Run Dr, Squamish BC V0N 1H0, Canada
• Contact Phone: +(1) 604 8153022‌

Our team members are all local outdoor fanatics who understand your excitement to get new gear for your upcoming trip, and we will respond to all your shipping related inquiries within 24 business hours. We reserve the right to update this shipping policy when necessary, and all revised versions will be published on our official website with a clear updated effective date for full transparency.